Privacy Policy

PhoneHub Ghana Ltd. ("PhoneHub", "we", "us", or "our") operates the PhoneHub Ghana website and membership platform at phonehubghana.com. We are based in Accra, Ghana, and provide phone sales, repair services, and device financing (installment plans) to our members.

If you have any questions about this policy, contact us at hello@phonehubghana.com or call 0541057500.

We collect only the information necessary to provide our services:

• Identity data: Full name, phone number, email address
• Device data: Phone brand and model you register with us
• Account data: Password (stored as a secure hash — never in plain text), membership tier and expiry date
• Booking data: Repair date, device, service type, and notes you provide when booking
• Installment data: Device being financed, purchase price, payment method, MoMo number (if applicable), bank details (if applicable), payment history
• Usage data: Pages visited and actions taken within your account, solely for service delivery

Your data is used exclusively to run your PhoneHub membership and services:

• Creating and managing your membership account
• Processing and tracking your repair bookings
• Administering your installment plan and recording payments
• Sending SMS and email notifications about your bookings, payments, and membership status
• Maintaining your full device service history
• Verifying your email address and authenticating your account
• Complying with applicable Ghanaian law and resolving disputes

When you choose MoMo as your installment payment method, we collect your MoMo number and network (MTN, Vodafone, or AirtelTigo) to enable our staff to initiate or verify payment collection.

We do not store your MoMo PIN or any authentication credentials. Transactions are completed directly between you and your mobile network. We only record the confirmed transaction reference, amount, and date.

Your data is stored in a secured PostgreSQL database hosted on Neon (neon.tech), a cloud database platform with automatic daily backups and industry-standard security controls.

We protect your data through:

• Passwords hashed using Werkzeug's PBKDF2-SHA256 — your real password is never stored
• HTTPS encryption on all data in transit
• CSRF protection on all forms
• HTTP-only, SameSite session cookies
• Admin access protected by separate credentials with session timeouts
• Rate limiting on login and sensitive endpoints

No system is 100% secure. If you suspect your account has been compromised, contact us immediately at hello@phonehubghana.com.

We do not sell, rent, or trade your personal data to any third party.

We share data only in the following limited situations:

• SMS notifications: Your phone number is passed to Africa's Talking (our SMS provider) solely to deliver booking and payment alerts to you
• Legal obligation: If required by Ghanaian law, court order, or a valid government request
• Business transfer: In the unlikely event of a merger or acquisition, your data would be transferred only with equivalent privacy protections in place

We retain your account and booking data for as long as your membership is active and for up to 2 years after your last interaction with us, for record-keeping and dispute resolution purposes.

Installment payment records are kept for 5 years in accordance with standard financial record-keeping practices.

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information in your profile
• Delete your account and associated data (subject to legal retention obligations)
• Object to processing of your data for non-essential purposes
• Portability — receive a copy of your data in a readable format

We use a single session cookie to keep you logged in during your visit. This cookie is HTTP-only (inaccessible to JavaScript), SameSite=Strict, and expires when your session times out or you log out.

We do not use advertising cookies, analytics cookies, or any third-party tracking. There is no Google Analytics, Facebook Pixel, or similar tracker on this site.

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

For significant changes we will notify registered members by email.

If you have any questions or concerns about this Privacy Policy or how we handle your data:

• Email: hello@phonehubghana.com
• Phone: 0541057500
• Address: Osu Oxford Street, Accra, Ghana